Legal Operations Lead

country: US all locations: [NYC or Remote] commitment: Full-Time department: Legal location: NYC or Remote team: Legal How You'll Make an Impact: Legal Operations Strategy and Operating Model Define and own Legal’s operations strategy, roadmap, and execution plan Build the operating model for an AI-enabled legal department, including workflows, roles, escalation paths, metrics, and continuous improvement loops Partner with Legal leadership to identify the highest-value opportunities to reduce manual work, improve cycle times, increase consistency, and give the business faster access to legal support Translate ambiguous legal and business needs into practical systems, workflows, and tools that can scale Legal Technology, AI, and Automation Drive the evaluation, selection, implementation, and adoption of AI-enabled legal technology, automation tools, intake systems, knowledge systems, analytics tools, and other legal operations platforms. Design, build, and maintain workflows with AI and other tools such as Jira for legal request intake, approval routing, and reporting Partner with IT, Security, Finance, Sales, and other stakeholders to integrate legal tools into Olo’s broader technology environment Own the strategy, optimization, and integration of Legal’s technology stack, including the contract lifecycle management system Data, Metrics, and Business Impact  Define the metrics to demonstrate Legal’s impact on the business, and build dashboards and reporting for metrics Drive cross-functional projects across Legal Use data to prioritize projects, measure the impact of AI and automation, and continuously improve Legal’s operating model  Process, Knowledge, and Change Management   Build and maintain SOPs, playbooks, self-service resources, and knowledge systems for recurring legal processes Lead cross-functional legal operations projects from concept through rollout, including stakeholder alignment, requirements gathering, testing, training, adoption, and performance measurement Drive change management for new tools and workflows Manage Legal team knowledge resources in Confluence to enable self-service for business partners What Will Set You Up for Success: 6+ years of experience in legal operations, preferably in-house or in a high-growth technology environment Ability to operate as an owner-builder Daily, hands-on use of AI in a professional setting, with a strong ability to design prompts, evaluate outputs, build repeatable workflows, and teach others how to use AI effectively  Demonstrated experience building, deploying, or managing AI-enabled workflows, automation, or legal technology solutions with measurable business impact Demonstrated experience in evaluating, implementing, and managing legal technology, with a deep understanding of AI applications in the legal domain (e.g., for e-discovery, contract analysis, legal research, or workflow automation) Strong understanding of legal department operations, including intake, workflow design, knowledge management, matter management, contracting operations, privacy operations, reporting, and cross-functional stakeholder support  Strong data literacy, including experience defining metrics, building dashboards, analyzing operational performance, and using data to drive decisions Strong analytical, organizational, and problem-solving skills Excellent project management and communication skills, with experience leading cross-functional initiatives Comfort working with ambiguity and prioritizing competing needs Experience with contract management and automation tools, such as CLMs, Salesforce, and Snowflake Experience supporting privacy program operations, including privacy request workflows Excellent judgment and ability to prioritize responsibilities, work efficiently, manage, and execute in a timely manner, both independently and collaboratively Strategic thinker with the ability to think holistically while focusing on day-to-day project management and driving results