Network Engineer

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture. Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small. Supported by operating principles of being strategy-led, https://www.anaplan.com/careers/-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together! Network Engineer We are seeking a highly motivated Network Engineer who will be responsible for the architectural design, implementation, and highest level of support for our global enterprise network. This is a fantastic opportunity to bring your deep experience and creativity to a leadership role within our team. The successful candidate will be a dedicated team player, able to drive the business forward while mentoring others in a remote, 24x7 operational environment. Your Impact Provide end-to-end ownership and serve as the subject matter expert for our global network infrastructure. Lead the architectural design, setup, and configuration of network systems for new office sites from the ground up. Provide comprehensive support for our global network infrastructure, including monitoring, alert management, and maintenance (patching, upgrades, and tuning). Drive strategy for network maintenance, including major upgrades, patching, and performance tuning to ensure maximum stability and performance optimization. Provide expert-level support for our core network technologies from both proactive and reactive positions. For: Cisco Meraki Switches, Wireless Access Points, Meraki and Palo Alto firewalls, Cisco routers, Global Protect VPN, and Portnox. Monitoring services and alerts for: network gear, and SaaS services, and perform initial triage for network/SaaS platform issues. Act as the final escalation point for critical network issues, providing guidance and mentorship to junior team members. Managing ticket queues, tickets and escalations Act as an escalation point for complex troubleshooting, collaborating with the team and office stakeholders to ensure timely remediation. Develop and maintain documentation for implementation guidelines, runbooks, reusable design templates, and support templates. Work with a drive for success to ensure the stability and reliability of our network. Flexibility to work rotating shifts and when required to respond to escalations outside of your scheduled shifts Ability to act as a team lead, managing items such as but not limited to maintaining the teams shift rotation schedule, on call rotations, and internal team escalations Your Experience 5+ years of extensive experience managing and designing corporate IT network systems in a modern, global environment. Deep expertise in network infrastructure and monitoring principles. A dedicated and hardworking individual with a strong drive for success and proven experience in continuous improvement to drive the business forward. Significant experience leading the deployment of network infrastructure for new sites Maintaining ticket queues, tickets and escalations Working with IT operations management (ITOM) software that monitors and alerts on an organization's IT infrastructure, from network devices to servers and applications Deep expertise and strong hands-on experience with Cisco Meraki, Palo Alto, Global Protect VPN, and Portnox. An excellent team player with superior communication skills, able to collaborate effectively with teams and stakeholders in a globally disbursed environment. A track record of providing guidance and mentorship to develop junior team members. Flexibility to provide leadership and coverage in a 24x7 shift operation. Which may include an on-call rotation. Must have reliable internet for this remote position. BA or BS Degree in Computer Science, Computer Engineering or equivalent experience. Nice to Haves Advanced Technical Certifications (e.g., CCNP, CISSP, etc.). Can provide examples of projects or initiatives you’ve helped deliver to business stakeholders. Experience in leveraging AI technologies to assist in your role. You prefer to solve problems with code over clicks. Strong orientation to be results and data-driven.  Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB) We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.   Fraud Recruitment Disclaimer   It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.   Anaplan does not:   Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.    Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.   All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.      Offices: Hyderabad, Telangana, India (India - Remote);