Operating Partner West Palm Beach Lounge

About PopStroke PopStroke is a founder-led brand built by people who believe energy creates results and culture creates momentum. We aren’t here to simply run venues — we’re here to build something special together. At PopStroke, every team member has limitless potential to become who they want to be. We encourage bold ideas, celebrate growth, and believe that when you’re supported, challenged, and trusted, you rise. We solve problems together, jump in, and move the needle every day because we care. We lead with ownership, back each other up, and never lose sight of the fun along the way. This mindset; the drive, the heart, the teamwork is what we call The PopStroke Way.   Our Core Values Make It Fun If it’s not fun, rethink how we’re doing it. We bring creativity, positivity, and joy into everything we do, from guest interactions, doing hard things, and how we support one another. Bring the Energy Your vibe sets the tone. Every leader and team member influences the experience. Show up with enthusiasm, optimism, and presence. Roll Up Your Sleeves See it. Fix it. Jump in. We are hands-on, problem solvers that jump in and become part of the solution.   We leave things better than we found them. Own It Live your role with an owner’s mindset. We take pride in our work, hold ourselves accountable, and treat the business like it’s our own. Get Off the Hamster Wheel Don’t repeat yesterday — rethink, improve, grow. We challenge “the way it’s always been done” and are always looking for better ways to serve our guests and each other. If mixing drinks is your jam and spreading good vibes is your game, then it's time to shine on our greens! Role Summary The West Palm Beach Lounge Operating Partner is the business owner and strategic leader of one of PopStroke’s most unique hospitality concepts. A premium rooftop pool, VIP lounge, sushi destination, and social venue designed to drive day-to-night guest experiences.   This leader is responsible for full operational ownership of: Rooftop poolVIP loungeSushi programPool deck activationEvents and nightlife programmingStaffing and talent developmentRevenue generationCommunity awarenessMembership and repeat guest growth This is not a traditional restaurant or venue operator role.   This role encompasses hospitality, lifestyle, sales, and operations leadership, requiring the creation of a destination venue that stays active, profitable, and culturally relevant all week and maximizes traffic during nights and weekends.   The ideal leader thinks entrepreneurially, operates efficiently, and builds this venue into one of Palm Beach’s premier social destinations.   Reports To: VP of U.S. Operations Location: West Palm Beach, FL   What Success Looks Like The lounge is consistently busy and profitableThe pool deck is fully activatedVIP events become major revenue driversSushi program becomes a destination offeringThe venue is recognized as a premier local social hubRevenue is driven through programming, events, hospitality, and community engagementTeam culture is strong, energetic, and guest-obsessedMemberships, events, and repeat traffic grow consistentlyNights and weekends are maximizedEvery part of the venue is utilized strategically   Key Responsibilities Full Venue Ownership Lead all aspects of Palm Beach Lounge operationsOversee rooftop pool, VIP lounge, sushi, and upstairs deckManage day-to-day business executionBuild and optimize venue profitabilityEnsure all spaces are occupied and revenue-generatingCreate seamless premium guest experiencesMaintain luxury hospitality standards Sales, Events & Revenue Growth Own event programming strategyDrive:VIP bookingsPrivate eventsNightlife activationsCorporate gatheringsSocial eventsMembership experiences Build strategic local partnershipsMaximize occupancy and guest frequencyDevelop weekly programming to keep venue relevantCreate demand for both daytime and evening business Lifestyle Hospitality Leadership Ensure premium service across all touchpointsBlend hospitality with salesElevate guest experiencesBuild a recognizable Palm Beach social identityPartner with marketing to generate awarenessFoster influencer, local, and community relationshipsCreate memorable destination experiences Culinary & Beverage Program Oversight Own sushi concept performanceEnsure food and beverage align with venue identityMaximize profitabilityPartner cross-functionally on menu innovationEnsure elevated service standards Leadership Development & Staffing Recruit, train, and develop a specialized hospitality teamBuild strong staffing models for:PoolVIPEventsCulinaryGuest services Manage scheduling for high-volume nights/weekendsHold leaders accountableBuild future leadership bench Operational Excellence Manage:LaborCOGSReviewsGuest experienceSafetyCleanlinessRevenue KPIs Maintain complianceEnsure seamless executionProtect brand standardsDeliver high-energy consistency  Qualifications 7–10+ years of experience in:HospitalityLifestyle venuesBoutique hotelsHigh-volume nightlifePremium food & beverageEntertainment destinations Proven experience leading premium guest experiencesStrong background in:EventsRevenue generationOperational leadershipTeam developmentSales culture Experience building destination-style hospitality environmentsStrong operational and financial management skillsAbility to lead high-energy, high-volume environmentsComfortable balancing luxury hospitality with profitabilityExperience developing community partnerships and venue awarenessProven ability to build and lead high-performing teams  Ideal Candidate Profile EntrepreneurialHospitality-firstSales-mindedOperationally eliteCommunity-focusedLuxury-mindedHighly adaptableBrand-builderCulture creatorStrong decision-makerThinks like an ownerUnderstands how to fill a venue and drive demandCreates destination-worthy experiencesMaximizes every square foot of the businessLeads with energy and accountabilityBuilds elite teams and strong cultureDrives traffic, awareness, and repeat businessExecutes relentlessly  Measures of Success Venue profitability and revenue growthVIP bookings and private event performancePool and lounge utilizationMembership and repeat guest growthGuest satisfaction and online reviewsEvent attendance and activation successFood and beverage performanceLabor and operational efficiencyTeam retention and leadership developmentCommunity awareness and local partnershipsConsistent nightlife and weekend trafficOverall brand elevation and guest experience execution PopStroke is an Equal Opportunity Employer. PopStroke participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Locations: West Palm Beach, FL