Localization Project Manager

Overview Smartling is an AI-native translation platform that's redefining how the world's biggest brands go global — ranked #3 on Fast Company's Most Innovative Companies list. We're growing rapidly at scale and are backed by Battery Ventures, a global technology-focused investment firm. While most companies are still figuring out how to use AI, we've spent years building it into the core of our platform — and we're just getting started. We're looking for a Localization Project Manager based in the US Central or Mountain time zones to join our Managed Services team. In this role, you'll own the end-to-end localization lifecycle for a portfolio of enterprise clients, serving as both their operational point of contact and a key contributor to how our team delivers value. This is a role for someone who brings real localization experience, thrives in a fast-paced, remote-first environment, and is energized by the challenge of balancing operational precision with strong client relationships.  You Will Serve as the operational point of contact for assigned clients, building trusted relationships and managing expectations around timelines and scope - liaising with internal teams to address quality and other cross-functional needs Design and optimize localization workflows within Smartling's platform and client-preferred project management and content management tools, overseeing the end-to-end job lifecycle and tailoring configurations to each client's unique requirements Solve problems both independently and collaboratively, bringing a solutions-first mindset to client challenges and internal roadblocks Drive continuous process improvements - documenting best practices, identifying automation opportunities, and championing changes that increase efficiency across the team You Have 2+ years of experience in localization or translation project management, ideally within a managed services or agency environment Solid understanding of localization file formats, content types, and CAT/TMS tooling Strong client management skills: comfortable leading calls, navigating difficult conversations, and representing the team externally Proficiency with project management and reporting tools (e.g., Jira, Asana, Google Sheets, Looker, or equivalent) Experience coordinating with cross-functional teams across engineering, QA, and vendor management Excellent organizational and time management skills, with sharp attention to detail and the ability to manage competing priorities across time zones Strong written and verbal communication skills A home office setup conducive for working remotely, and the ability to work effectively as a remote team member* Preferred but not required Hands-on experience with Smartling or a comparable TMS platform Experience in a SaaS or platform-based localization environment Fluency or working proficiency in a second language Interest in language, technology, or global content strategy You Are Adaptable. Quick to learn new tools and comfortable in a fast-paced, remote-first environment Problem Solver. Manages competing priorities and turns ambiguous client needs into clear, executable plans Detail-oriented. Keeps the behind-the-scenes work organized, accurate, and on track Customer Focus. Proactive with clients’ needs and communicates with clarity across teams and time zones Accountable. Delivers organized, accurate work consistently — from behind-the-scenes coordination to client-facing communication You Will Enjoy Freedom 🏡 - we are remote first Growth  - an opportunity to learn and advance your career Wealth 💰 - we offer a competitive salary and 401(k) + company match Wellness - health insurance; free medical plan for you and your family Balance - flexible PTO + 11 holidays; generous parental leave Culture 🤝- an energetic, value-driven, and fun culture and team spirit Bonus - employee referral program and Apple equipment We are considering candidates based in the Mountain and Central time zones only at this time. Smartling is proud to be an equal-opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences. We use E-verify platform for the work authorization verifications. *To work from home, you must have a strong internet connection, a quiet space, and a professional (distraction and clutter-free) background. The US national total pay range for this role is $60,000-$70,000. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed. Offices: (Remote); United States (United States);