IT Technician

About Revel Revel is building the software infrastructure that powers and controls some of the world’s most critical hardware systems—across aerospace, energy, and advanced manufacturing. Our platform replaces outdated, fragmented tools with a modern system that helps teams monitor, manage, and operate real-world equipment more efficiently and reliably. Engineers and operators rely on Revel to keep complex systems running smoothly—where uptime, performance, and reliability are essential. As we grow, we’re scaling both our technology and our internal operations to support more teams, more systems, and more impact. Behind the scenes, that means building a strong, dependable IT foundation that keeps our employees productive, connected, and supported. From onboarding new hires to maintaining day-to-day systems, IT plays a critical role in enabling the entire company to do its best work. country: US all locations: [Los Angeles] commitment: Full Time department: location: Los Angeles team: IT Role Overview: As we scale, we are looking for an IT Technician to support our day-to-day technologyoperations and ensure a smooth experience for employees across the organization. This rolewill be critical in handling IT support needs—ranging from onboarding new hires andprovisioning equipment to troubleshooting hardware, software, and network issues.You’ll serve as a key point of contact for internal IT support, managing tickets and requests,maintaining systems, and coordinating logistics related to devices and office technology. Thisposition is ideal for someone early in their IT career who is eager to learn within a dynamicenvironment. In a Tier 1 role like this, the person is the product 80% of the time — you are the face of IT toevery employee, and how you show up matters as much as what you fix. You’ll partner with ourcurrent IT lead, taking ownership of core IT functions, and play an important part in scaling ourIT function. Revel is working toward CMMC 2.0 compliance, so this role carries real responsibility fordocumenting procedures, ticket activity, and system changes in a consistent, auditable way.Attention to process and follow-through on documentation are essential — not optional. Who You Are: You’re a strong communicator who can be clear, professional, and friendly in both writing and inperson, and you’re comfortable explaining technical concepts to non-technical users. You bringa customer-service mindset to every interaction — patient, empathetic, and responsive whencolleagues are frustrated or under deadline pressure — and you carry yourself with aprofessional demeanor: discreet with sensitive information, dependable with follow-through, andcalm under pressure. You’re ownership-oriented: you see a ticket through to resolution rather than handing it off, andyou proactively look for ways to improve how things work. You’re curious and self-directed,eager to learn new tools and tackle unfamiliar problems without waiting to be told. And you’recollaborative — you work well with the IT lead and across teams, and you give and receivefeedback constructively. What You’ll Do: ● Provide day-to-day IT support (hardware, software, and network issues)● Manage employee onboarding/offboarding (laptops, accounts, access)● Troubleshoot macOS devices, Wi-Fi, VPN, and other connectivity issues across theoffice● Administer user accounts and systems (Google Workspace - SAML, autoprovisioning)● Coordinate IT logistics (device inventory, provisioning, office setup)● Maintain thorough, accurate documentation of procedures, tickets, and system changesin support of CMMC 2.0 compliance● Follow established IT and security procedures consistently, and help refine them as theprogram matures● Administer endpoint and security tooling (SentinelOne, NinjaOne) and assist with devicecompliance posture● Maintain accurate device inventory and asset records (Snipe-IT or similar) Must-Have Qualifications: ● IT Support experience — 1–3 years in a help desk or technician role, supporting endusers day-to-day● macOS support — confident troubleshooting hardware, software, and common end-userissues on Mac● Google Workspace administration — comfortable with user provisioning, groups, andbasic SSO/SAML concepts● Networking fundamentals — able to troubleshoot Wi-Fi, VPN, and common connectivityissues ● Strong written communication — able to document procedures, ticket activity, andsystem changes clearly and consistently● Ticketing system experience — disciplined about logging, updating, and closing outtickets● Asset and inventory management — experience tracking devices and provisioningrecords (Snipe-IT, Jamf, or similar) Nice-to-Have: ● Education — bachelor’s degree or equivalent practical experience● IT certification — CompTIA A+, Network+, Security+, or similar (or actively pursuing)● Compliance exposure — prior work in environments aligned to CMMC, NIST 800-171,SOC 2, or similar frameworks● Shell scripting — basic comfort with bash or similar for automating routine tasks● macOS Configuration Profiles — experience authoring and deploying profiles formanaged devices● MDM experience — hands-on with Jamf, Mosyle, Kandji, or a comparable Mac-focusedplatform Tech Stack: ● Google Workspace (Identity Provider)● Endpoint & security tools (SentinelOne)● Device management (NinjaOne)● macOS Why Revel: At Revel, you’ll have the opportunity to make an immediate impact. We’re at a stage where theright person can help shape processes, improve systems, and directly influence how technologysupports the business. You’ll gain exposure to multiple areas of IT (support, systems, andinfrastructure), and grow your skillset in a hands-on environment. If you’re someone who enjoyssolving problems, helping others, and building better ways of working, Revel offers the spaceand support to do just that.