Vice President, Service - Global Financial Services

The Vice President, Global Financial Services is a key commercial and people leadership role overseeing a portfolio of global private equity accounts, with a primary focus on venture capital and technology investors. The VP leads high-performing client service teams while owning senior client relationships, driving revenue growth, and setting overall service strategy.  Geographic Focus: This is a truly global role, with oversight of clients and users across the U.S. and Europe. Candidates should be comfortable with frequent travel across key client hubs, including New York, London, Boston, and San Francisco. Notably, San Francisco is our newest GLG office, and the VP is expected to spend meaningful time with both commercial teams and clients in the region.  Specific responsibilities include (but are not limited to):  Commercial Leadership   Own commercial relationships across a $20M+ book of business spanning 80+ accounts, including leading renewals and driving upsell and expansion  Develop and own the commercial plan for all accounts and client service teams   Foster and maintain relationships with the primary parent account signatory and senior decision makers, while also unlocking opportunities to introduce GLG’s leadership team  Demonstrate ability to drive positive commercial outcomes and grow GLG market share, with command over the entire user landscape (e.g. new user onboarding, user activation)  Oversee team efforts to cultivate relationships with key client users, lead by example, conduct regular check-ins, and proactively share updates on emerging GLG capabilities and best practices   Understand overall and account-level revenue performance trend; execute successful turnaround plans for lower activity or at-risk relationships  Partner with the New Business team to onboard new clients, overseeing trial periods ensuring high-quality servicing and best-in-class new customer experience  Train and develop team to pitch GLG’s full suite of products relevant to PE clients  Navigate technical requests from clients, such as SFTP delivery of transcripts, coordinating amongst appropriate stakeholders internally as needed    People Leadership   Leading Managers for multiple teams and developing the next generation of leaders  Oversee performance management across teams, holding Managers and broader team accountable to our service model, phone-behaviors and commercial expectations  Lead people development and account-specific learning and development agendas for full team, especially as it relates to core service delivery best practices (e.g., Service 360 model, client-specific trainings)  Empower team members and drive team cohesion through recognition, rewards, and global social / team-building events   Work in close partnership with Client Segment leadership and Managers to ensure team headcount and priorities are aligned with client demand and opportunity, identify capacity needs, and own hiring decisions for client service teams  Collaborate with Client Segment leadership, Compliance, Operations, Product, and global partners to roll-out and bring to life key product and initiatives  Operate with complete autonomy in driving best practice service behaviours within the segment including proactive identification of opportunities.  The ideal candidate will have the following:  Experience:  Strong communication skills with clients, experts and team members  Proven track record of being a change-agent on commercial and/or people outcomes  Experienced people leader with minimum 3+ years’ experience managing and motivating a team(s), resolving employee performance concerns, and developing high performers   Experience in owning and delivering revenue results for a book of business  Has developed a community of key user relationships in the market with varying seniority   Knowledgeable about how to own and manage the full user engagement funnel, developing account plans, and securing successful renewals / results  Experience in client service, account management, customer success, or similar roles in relevant industries (in-market experience a plus)  Strong track record in performance management with high level of autonomy  Skills:  Demonstrated ability to work in a fast-paced, client-oriented environment  Decisive and confident with strong problem-solving / solution-orientation skills  Demonstrates integrity, professionalism, and executive presence  Can lead a culturally diverse and potentially global team across offices and geographies  Demonstrable commercial impact and ability to grow essential relationships   An adaptive and experimental mindset focused on improving people, service, and product  Ability to think strategically about accounts and workflows in order to improve client experience and/or efficiency  Ability to identify business gaps, facilitate/support problem-solving sessions to identify root causes and potential corrective actions  Ability to link day-to-day individual and team behaviors to operational analytics and client experience metrics  Ability to create followership with strong influencing skills  Outstanding written and verbal communication skills  Ability to exercise strong judgment on people and commercial situations   What We Offer:  Benefits: All U.S. GLGers also have access to benefits such as: Comprehensive medical, dental and vision coverage effective on your first day of employment Flexible paid time off. No pre-determined limits on vacation time, plus 10 company holidays 401(k) and Roth 401(k) plans with an employer match (subject to annual limits & vesting) Tuition reimbursement program for eligible courses including language skills courses Paid parental leave, adoption and surrogacy reimbursement Free wellbeing support with the Calm app, Maven and EAP, and free long-term therapy & counselling assistance through Pathways Other work perks and benefits available based on final job location Compensation: GLG is committed to fair and equitable compensation practices. Actual compensation is based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. Certain roles may also be eligible for incentive compensation. The anticipated hiring base salary range for this role is:$135,000—$170,000 USD About GLG / Gerson Lehrman Group GLG is the world’s leading platform for trusted human expertise. We connect global decision-makers—from hedge fund managers and private equity partners to strategy leaders at Fortune 500s—with the specific, authoritative voices required to answer their most critical questions. At GLG, you are an extension of our clients' core teams. You will work at the intersection of industries and global markets, navigating high-stakes challenges across the full spectrum of their strategic initiatives. Operating within the industry’s most trusted research environment, you’ll help our clients capture the nuanced perspectives that drive smarter, faster business outcomes. We are a global team of pragmatic problem-solvers who mirror the intensity of the markets we serve. If you are driven by intellectual curiosity and a bias toward action, join us in reinventing the industry we invented. Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law. Offices: New York (New York, NY);