People Manager, Field Operations

About the Company At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home. Our mission is oneness:  prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place. About the Role We’re looking for a highly experienced, hands-on People Manager to serve as a strategic partner to our front-line and property-based teams across all U.S. markets. This role will work closely with on-site leaders and employees to deliver a consistent, compliant, and high-quality employee experience across locations. You’ll act as a trusted advisor to on-site leadership, owning the full employee lifecycle while identifying gaps, driving key initiatives, and stepping into day-to-day operations when needed to ensure teams are set up to perform at a high level. This role requires a strong on-site presence, the ability to influence at all levels, and a mindset of “see it, own it, fix it.” You should be comfortable rolling up your sleeves, navigating ambiguity, and operating beyond the scope of a traditional People role Because our properties operate 24/7, you'll serve as the primary point of contact for HR matters that arise outside of standard business hours — bringing the same level of judgment, care, and responsiveness whenever and wherever they're needed. Benefits • Comprehensive benefits package (Medical / Dental / Vision / Disability / Life) • Paid time off and 13 paid holidays • 401(k) retirement plan • Healthcare and Dependent Care Flexible Spending Accounts (FSAs) • Access to HSA-compatible plans • Pre-tax commuter benefits  • Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities. country: US all locations: [Miami, FL] commitment: Salaried, full-time department: Shared Services location: Miami, FL team: People Responsibilities: Serve as the primary People contact for front-line/property teams across multiple U.S. locations, driving both people and business outcomes Build deep, trusted relationships with on-site leaders and teams through consistent in-person engagement and visibility Own and lead employee relations end-to-end, including complex investigations, conflict resolution, and risk mitigation with sound judgment and business alignment Act as a coach and thought partner to front-line/property leaders, elevating their ability to manage performance, drive accountability, and lead high-performing teams Drive performance management at scale, ensuring clear expectations, consistent feedback, and strong follow-through across properties Step into operational environments when needed to observe, assess, and directly support teams in improving execution, structure, and team effectiveness Lead and execute key People initiatives (onboarding, training, engagement, retention strategies), while continuously identifying opportunities for improvement Own onboarding strategy and execution for all front-line/property employees, ensuring new hires ramp quickly and are set up for success from Day 1 Ensure full compliance with federal, state, and local employment laws, while balancing risk with practical business needs Partner cross-functionally with Recruiting, Payroll, and Operations to drive alignment and seamless execution across the employee lifecycle Analyze trends across properties (turnover, engagement, performance) and proactively translate insights into action plans Reinforce and operationalize company culture, values, and service standards across all teams Ideal Background: 5+ years of progressive HR/People experience, with a strong emphasis on multi-site, hospitality, property management, or field-based environments This role requires 5 days per week on-site across our properties, with travel between locations as needed. Availability and responsiveness to HR matters outside of standard business hours — our properties run 24/7 and on-site teams need a reliable point of contact when issues arise Willingness and ability to travel out of state as we grow into new markets. Proven ability to operate autonomously and lead beyond scope, taking ownership of both people and operational challenges Deep expertise in employee relations, including complex investigations and high-stakes decision-making Demonstrated experience coaching and influencing front-line and mid-level leaders Comfortable in fast-paced, high-growth environments with shifting priorities Strong knowledge of multi-state employment laws and best practices Excellent communication skills with a direct, confident, and solutions-oriented approach Highly organized with strong execution and follow-through Bilingual fluency in English and Spanish is required. What Success Looks Like: Trusted partner to property leaders, with strong credibility and influence across teams Proactive ownership of challenges, problems are identified early and solved effectively Improved team performance through stronger leadership, accountability, and structure Consistent, compliant, and high-quality handling of employee relations matters Faster onboarding ramp and increased new hire success Increased manager capability in handling people and performance challenges independently Positive impact on engagement, retention, and overall team culture Ability to step into ambiguity, take control, and drive results without needing direction