Lead Learning Program Manager

Are you passionate about designing learning experiences that empower teams and customers to succeed with complex technology platforms? Do you enjoy translating technical concepts and business workflows into engaging, practical training that drives real performance outcomes? Are you excited to shape the future of learning for a fast-growing fintech company transforming the investment management industry? If so, we invite you to be a part of our innovative team. As a Learning Program Manager at Ridgeline, you will play a key role in advancing the Education Services function within our Customer Experience organization. You will design and deliver impactful learning programs that enable employees, partners, and customers to confidently use Ridgeline’s multi-tenant, public cloud investment management platform. In this role, you will partner closely with business leaders and subject matter experts to translate strategic goals into scalable training programs, certifications, and enablement resources that accelerate adoption and improve customer outcomes. You will leverage modern learning technologies and AI tools—including ChatGPT and Claude Code—to streamline curriculum management, enhance training experiences, and continuously improve the effectiveness of our education programs. At Ridgeline, how we work matters as much as what we build. Ridgeliners act like owners, choose growth over comfort, and communicate with transparency. We assume positive intent, bias toward action, and bring solutions—not just problems. We celebrate wins, learn from setbacks, and thrive in a resilient, collaborative, high-performing culture. If this excites you, we’d love to meet you. You must be work authorized in the United States without the need for employer sponsorship. The impact you will have: Design and deliver scalable learning programs including onboarding, role-based academies, certifications, and job aids for employees, partners, and customers Translate business strategies and performance goals into clear learning roadmaps, curricula, and enablement plans Consult with stakeholders to diagnose performance gaps and recommend effective learning or enablement solutions Develop engaging course content and instructional materials using modern learning platforms, LMS technologies, and AI-enabled tools Measure training effectiveness using defined KPIs such as time-to-productivity, quality metrics, certification outcomes, and customer satisfaction scores Collaborate with product, CX, and subject matter experts to ensure training content reflects evolving platform capabilities and workflows Mentor early-career content developers by providing feedback, guidance, and skills coaching to support their growth Champion inclusive and accessible learning experiences that support diverse roles, locations, and experience levels Develop deep expertise in the investment management domain and Ridgeline’s platform capabilities to create accurate and impactful training content Demonstrate ownership by identifying opportunities to improve programs, streamline processes, and enhance learning outcomes Communicate clearly and transparently with stakeholders while contributing to a collaborative environment rooted in learning, teaching, and shared success Domestic travel is possible up to 10% What we look for: 5+ years of experience designing, developing, and delivering educational content in a B2B SaaS environment, ideally within fintech or the investment management industry Experience using modern learning development tools such as Adobe Captivate, Articulate Rise/360, or Camtasia Familiarity with emerging AI tools such as ChatGPT, Glean, Claude Code, or similar technologies to enhance content creation and workflow efficiency Proven ability to build learning solutions that solve real business problems and drive measurable outcomes Strong ability to translate complex technical or domain concepts into clear, actionable learning experiences for mixed technical and non-technical audiences Excellent communication and facilitation skills with the ability to influence stakeholders and leaders without formal authority Experience educating customers, partners, or internal teams on technology platforms, workflows, or tools including train-the-trainer models Ability to work independently and quickly learn new technologies in a fast-paced, evolving startup environment Strong organizational and time management skills with the ability to manage multiple priorities and deadlines Experience with collaboration tools such as Slack, Jira, Confluence, Google Workspace, Salesforce, and enterprise learning management systems Willingness to learn about cutting-edge technologies while cultivating expertise in the investment management domain An aptitude for problem solving and a serious interest in having fun at work Bonus Knowledge of, and interest in, the financial markets and institutional/HNW investment lifecycle across front, middle, and back office functions Experience building tiered certification programs or role-based learning academies Direct experience using and configuring 360Learning LMS About Ridgeline Ridgeline is the first front-to-back system of record for investment managers. Founded by visionary entrepreneur Dave Duffield (co-founder of both PeopleSoft and Workday), the company was created to modernize an industry held back by outdated, disconnected technology. Powered by a single, real-time data set and embedded AI, Ridgeline helps firms automate complexity, accelerate collaboration, and deliver tailored client experiences at scale, without added headcount or risk. Ridgeline is headquartered in Lake Tahoe, with offices in New York, Reno, and the Bay Area, and is recognized by Fast Company as a “Best Workplace for Innovators,” by Frost & Sullivan as a “Technology Innovation Leader,” and by The Software Report as a “Top 100 Software Company.” Ridgeline is proud to be a community-minded, discrimination-free equal opportunity workplace. Ridgeline processes the information you submit in connection with your application in accordance with the https://www.ridgelineapps.com/legal/candidate-privacy-policy. Please review the Ridgeline Applicant Privacy Statement in full to understand our privacy practices and contact us with any questions. Compensation and Benefits  The cash compensation amount for this role is targeted at $136,500 to $170,500 for individuals based in New York or the Bay Area. Final compensation amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amount listed above.  As an employee at Ridgeline, you’ll have many opportunities for advancement in your career and can make a true impact on the product.  In addition to the base salary, Ridgeline employees can participate in our Company Stock Plan subject to the applicable Stock Option Agreement. We also offer rich benefits that reflect the kind of organization we want to be: one in which our employees feel valued and are inspired to bring their best selves to work. These include unlimited vacation, educational and wellness reimbursements, and $0 cost employee insurance plans. Please check out our https://www.ridgelineapps.com/about/careers for a more comprehensive overview of our perks and benefits. #LI-Hybrid Offices: San Ramon, California, United States (San Ramon);