Manager, Warehouse Technical Support

WHY JOIN ALO? Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life. OVERVIEW   The Manager of Warehouse Technical Support is responsible for leading and developing a team of Warehouse Support Associates who provide technical support for all technology used in warehouse operations. This role ensures the reliability, performance, and continuous improvement of warehouse systems, devices, and automation that enable daily production, inventory movement, picking, packing, shipping, and receiving activities.  The Manager serves as the primary point of accountability for warehouse technology support, partnering closely with Operations, IT, Engineering, and third-party vendors to maintain a stable, efficient, and technology-enabled warehouse environment.  RESPONSIBILITIES  Team Leadership & Management  Manage, coach, and develop a team of Warehouse Support Associates, including hiring, onboarding, training, performance management, and scheduling  Establish clear expectations, workflows, and service-level standards for warehouse technical support  Foster a culture of accountability, collaboration, and continuous improvement  Ensure appropriate coverage for on-site and remote support across shifts, weekends, and peak periods  Warehouse Technology Support Oversight  Oversee day-to-day technical support for warehouse devices, systems, and infrastructure, including:  Handheld scanners, tablets, workstations, printers, and mobile devices  Warehouse Management Systems (WMS) and related applications  Conveyors, sortation systems, and warehouse automation tools  Network connectivity and basic hardware/software troubleshooting  Ensure rapid triage, escalation, and resolution of issues that could impact production or safety  Monitor system health, recurring issues, and root causes to prevent downtime  Operations & Cross-Functional Partnership  Partner with Warehouse Operations leadership to align technology support with operational priorities and peak demands  Collaborate with Corporate IT, Engineering, and vendors on system upgrades, rollouts, maintenance, and issue resolution  Act as the warehouse point of contact for technology incidents, planned changes, and improvement initiatives    QUALIFICATIONS   Required  5+ years of experience in warehouse operations support, IT support, or technical operations, with at least 2 years in a leadership or supervisory role  Hands-on experience supporting warehouse technology, automation, or distribution center systems  Strong troubleshooting skills across hardware, software, and basic networking  Proven ability to manage and develop hourly or technical support teams in a fast-paced environment  Experience with equipment and asset tracking  Excellent communication and stakeholder management skills  Preferred  Experience in retail, e-commerce, or high-volume distribution environments  Familiarity with WMS platforms, RF systems, conveyor systems, and warehouse automation  Experience with ticketing systems, incident management, and performance metrics  Project management experience supporting system implementations or upgrades  Experience with MDM tools  Experience with managing multiple warehouses  The base salary range for this position is $100,000 - $150,000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits. For CA residents, Job Applicant Privacy Policy https://cdn.shopify.com/s/files/1/2185/2813/files/CCPA_Workforce_Member_Privacy_Policy_-_Alo_Alo_INTL_IP_Inc._-_July_2025_-_CA_ONLY_1.pdf?v=1762796781.   Offices: (Las Vegas);