Service Cloud Architect - R01526359

About Brillio: Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction. Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year. Netsuite Solution Architect Know what it’s like to work and grow at Brillio: Click here country: IN all locations: [Bangalore, Karnataka, India] commitment: Employee department: LTR location: Bangalore, Karnataka, India team: LTR : LTR Job requirements: Must have :  Omni channel implementationLive agentEntire case management and case warming approachesCase load balancing issue and solution handlingsCTI and telephony implmentationWorkforce managementBasics of einsteinNice to have : Advanced einstienEnhancing client, support user and end client experienceInter communication with architects of other teams before and after proposing a solutionCalm and cool and should have lot of patience for issue handlingGeneral skills :  Salesforce best practicessalesforce architectural practices and limitations360 degree view implementationIntegrations with other systems (handling and proposing solution)conga composerSpecialization:Salesforce Service Cloud : Architect Know more about  Brillio:PPE: https://www.brillio.com/platform-and-product-engineering/DAE: https://www.brillio.com/services-data-analytics/CES: https://www.brillio.com/services-customer-experience-services/DI: https://www.brillio.com/services-digital-infrastructure/Know what it’s like to work and grow at Brillio: https://www.brillio.com/join-us/ Equal Employment Opportunity DeclarationEOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin#LI-UV1