Commercial Account Manager

ABOUT THE ROLE We’re looking for a Commercial Account Manager to join our Account Management team. Your mission? Build long-term partnerships with our commercial (mid-market) customers and make sure they get the most out of Rossum. You’ll be their trusted advisor—driving renewals, identifying expansion opportunities, and helping them achieve their business outcomes with Rossum. Along the way, you’ll collaborate with Sales, Customer Experience, and Product teams to create a seamless customer journey and contribute directly to Rossum’s growth. WHAT YOU’LL DO - Manage a portfolio of ~100 commercial accounts (primarily mid-market), ensuring retention and satisfaction. - Lead renewal negotiations and secure long-term customer partnerships. - Spot and drive upsell and cross-sell opportunities to increase customer value. - Act as the main point of contact, coordinating with Customer Experience for smooth adoption and issue resolution. - Deliver regular business reviews, showcasing value realized and future growth opportunities. - Share actionable insights with Product and Sales to shape improvements. - Track account health, usage, and expansion pipeline using CRM and data tools. WHO YOU ARE - 2–4 years in Account Management, Customer Success, or B2B SaaS Sales. - Skilled in relationship management and negotiations, with a track record of hitting retention and expansion targets. - Strong communicator and presenter in English. - Comfortable working with CRM tools (Salesforce or similar) and data-driven decision-making. Bonus points if you: - Know Intelligent Document Processing, automation, or related SaaS spaces. - Speak additional European languages. - Understand APIs or Rossum’s ecosystem. WHAT SUCCESS LOOKS LIKE WITHIN 3 MONTHS - Complete onboarding and product training. - Build relationships across 100% of your customer portfolio. - Deliver first account reviews and identify 2–3 quick-win upsell or renewal opportunities. WITHIN 6 MONTHS - Lead renewals independently, achieving 90%+ renewal rate. - Generate at least 10% ARR expansion within your accounts. - Establish a quarterly review rhythm with all customers. WITHIN 12 MONTHS - Consistently exceed retention and expansion targets. - Act as a customer advocate, feeding product insights back into Rossum. - Build and document a scalable playbook to support the Account Management team. WHY JOIN US? At Rossum https://rossum.ai/, we’re on a mission to free the world from boring manual data entry. Our AI platform helps companies save millions of hours, allowing professionals to focus on creative, impactful work. In an exciting move for our future, we have joined forces with Coupa Software https://www.coupa.com/, the world’s leading unified platform for Business Spend Management. By combining Rossum’s cutting-edge document AI with Coupa’s global ecosystem, we are uniquely positioned to redefine how businesses operate at a massive scale. You can read more about this exciting milestone and our shared vision in the official announcement https://rossum.ai/blog/chapter-2-of-the-rossum-journey-coupa-acquires-rossum/. WHAT SETS US APART? - Cutting-edge AI technology reshaping how businesses operate globally. - A collaborative, supportive environment where autonomy thrives. - Opportunities to grow in a fast-scaling company. - A culture that values diversity, empathy, and genuine connection. As part of the Coupa family, you’ll enjoy: the agility of a fast-moving, innovation-focused team with the stability and reach of a global market leader. For you, this means an even greater opportunity to make an impact, access new global markets, and grow your career within a collaborative culture that values autonomy, diversity, and genuine connection. Together, we’re not just automating data—we’re giving time back to the world’s professionals.     WHAT WE OFFER (BENEFITS) Future with Coupa: We are currently in an integration phase, during which we are reviewing and aligning our total rewards programs. Our goal is to blend Rossum’s local culture with Coupa’s global standards to provide you with a long-term future featuring clear career pathways, tailored learning journeys, and world-class development opportunities. Current Benefits: - Flexible working models with a base in vibrant Prague and options for hybrid or remote setups. - Competitive benefits designed to support your well-being, growth, and work-life harmony. - 5 weeks of vacation, 5 sick/personal days, and extra 2 weeks of paternity leave. - Personal development, education, and language courses. - High-end tech (MacBook, external monitor, keyboard of your choice) and a MultiSport card. - Team offsites, regular meetups, and a friendly, ambitious team. Ready to make an impact in your next role? Apply now!