Client Success Intern

About Us Dorsia is at the forefront of hospitality-tech innovation, redefining how the world gains access to the most in-demand restaurants, events, and experiences. By fusing cutting-edge technology with the art of luxury hospitality, we empower our members to secure impossible-to-get reservations while providing operators with unprecedented levels of control, visibility, and revenue optimization. As a fast-growing startup backed by over $50M from top-tier investors including Index Ventures, along with strategic industry partners such as Major Food Group (Carbone, Torrisi, etc.), Groot Hospitality (Casadonna, Papi Steak, etc.), and Gracious Hospitality (COTE, Coqodaq, etc.), we are rapidly expanding our footprint and reshaping the global hospitality landscape with proven expertise. We’re adding exceptional talent to drive our next phase of growth, and that’s where you come in. About the Role Dorsia is seeking a highly organized, service-minded Client Success Intern to support our Client Success Managers during Summer 2026. This role will play an important part in delivering a premium, proactive client experience—from onboarding through ongoing engagement and retention. This is an ideal opportunity for someone who is energized by the intersection of hospitality, client experience, and operational excellence. You enjoy building clean systems, maintaining clear communication, and following through with precision. You’ll gain exposure to how high-performing Client Success teams operate inside a fast-moving, high-touch environment, and contribute directly to the workflows that keep clients engaged. What You’ll Do Clients Success Support & Relationship Management Collaborating with Managers in account management and member facing content and inventory Support onboarding preparation and follow-through (materials, timelines, tracking, next steps) Assist with client communications including scheduling, reminders, and recap documentation Help maintain clean internal notes and account context to ensure continuity across stakeholders Client Health & Retention Support Monitor client activity and help flag risk signals (low engagement, delayed responses, unresolved issues) Support retention workflows by tracking open items, owners, and next steps Help organize client feedback and recurring themes to inform internal prioritization Operational Excellence & Process Improvement Maintain and update trackers for account status, action items, and client requests Support creation of lightweight playbooks and templates (onboarding checklists, follow-up scripts, QBR prep) Improve internal organization by proactively cleaning up workflows, documentation, and handoffs Cross-Functional Coordination Coordinate with internal teams (Product, Support, Ops, Partnerships) to route issues and ensure resolution Assist in packaging client updates for internal stakeholders to keep execution aligned Help document client pain points and feature requests in a structured, actionable way The Winning Recipe Currently pursuing a degree in Business, Hospitality Management, Communications, Operations, Psychology, Marketing, or a related field (rising junior/senior or masters preferred) Strong interest in Client Success, Account Management, Client Services, Operations, or relationship-driven business models Highly organized and detail-oriented, with a strong ability to manage follow-ups and keep workstreams moving Clear, polished written communication skills and strong professional judgment Comfort working across multiple stakeholders in a fast-paced environment Strong Google Workspace skills (Docs, Sheets, Slides) with confidence maintaining trackers and summarizing insights Service-oriented mindset with premium hospitality standards: proactive, calm under pressure, and solutions-driven Self-starter energy with a high bar for execution quality and reliability Nice to Have Experience in client-facing roles (hospitality, events, concierge, retail, community, support, or client service) Familiarity with CRM or Customer Success tools (Salesforce, HubSpot, Zendesk, Intercom, Notion, Airtable, etc.) Strong documentation instincts and comfort creating repeatable templates and workflows Analytical mindset with interest in client engagement signals and retention metrics Passion for hospitality, dining culture, and premium consumer experiences Workplace Philosophy at Dorsia At Dorsia, we believe that culture eats strategy. The best ideas in the world mean nothing without the right people around the table and the right chemistry between them. We are, unapologetically, a people-first organization.  In-Person Matters We’re creating once-in-a-lifetime experiences for the most discerning audience in the world. That doesn’t happen over Zoom. It happens through collisions: a spark across a desk, a kitchen-side conversation that unlocks a partnership, the energy of ideas felt, not typed. That’s why in-office culture is non-negotiable at Dorsia.  Who We Hire We don’t subscribe to check-the-box hiring. We hire for merit and mindset, which naturally creates a team with varied backgrounds. What unites us isn’t demographics, it’s a shared vision: to build the social operating system for the cultural vanguard. Lifestyle Hours We’re not a 9-to-5 company. Our lifestyle mirrors our members. Early flights, after-work events, and late-night sprints when the work demands it. But we love what we do, and we definitely love a good party. High Performance Culture Working at Dorsia isn’t for everyone—and that’s the point. Our culture is designed for builders, not passengers. We move fast, set ambitious standards, and expect people to rise to them. If you have the talent and the drive, this will be a ride to remember. A Final Word We’re building something special. It will take long hours and relentless effort. It’s not for everyone. For those with the metabolism, you’ll create something that changes how culture is lived. And that’s the kind of work worth your life’s energy. Offices: Miami, Florida, United States (Miami);