Manager, Renewals

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too! The Renewal Manager leads the Renewal Desk and owns renewal governance, forecast accuracy, and process discipline across Enterprise, Mid-Market, and Digital Success (DST) segments.  This leader ensures renewal predictability, contraction visibility, and scalable automation execution while partnering closely with Sales and Customer Success leadership.  This role carries operational authority over renewal forecast accuracy and renewal process compliance.   This role is based in Mexico City and follows a hybrid schedule (2-3 days per week in the office). As the position supports U.S. operations, team members may be required to work on certain Mexico holidays based on business and operational needs. DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer. country: MX all locations: [Mexico City] commitment: Full Time department: Mexico location: Mexico City team: Customer Success Management How you'll add value: : Renewal Governance & Forecast Ownership  Own aggregate renewal forecast accuracy (target ±3–5%)  Lead weekly renewal forecast calls  Audit CPQ Renewal Opportunities for hygiene and completeness  Ensure 120-day trigger compliance  Escalate forecast risks to VP, Customer Success and Sales Leadership    Contraction & Revenue Risk Oversight  Ensure all negative ARR renewals have:  Customer Success Manager (CSM) acknowledgment  Documented rationale  Leadership visibility if above threshold  Monitor contraction trends by segment  Identify systemic churn drivers    DST Automation Leadership  Own scaled renewal automation strategy  Optimize renewal workflow triggers  Monitor automation success rates  Reduce manual intervention dependency    Cross-Functional Alignment  Partner with:  VP Customer Success  Sales Leadership  Revenue Operations  Finance  Ensure pricing and concession discipline  Improve renewal cycle time   Identify growth opportunities for Sales    Performance Management  Manage Renewal Specialists  Set KPIs and provide coaching and feedback that drives expected outcomes in the following areas:  On-time renewal %  Forecast accuracy  Gross Revenue Retention (GRR) contribution  Reduction in surprise churn  Coach Specialists on negotiation process discipline  Drive accountability and continuous process improvement    Success Metrics  Renewal Forecast Accuracy ±3–5%  GRR target achievement  On-Time Renewal Rate >95%  Reduction in Last-Minute Concessions  DST Automation Completion Rate  Renewal Cycle Time Reduction  What you'll need to be successful in this role: : 6–10+ years of revenue lifecycle experience with commercial responsibility in SaaS, technology or other recurring revenue businesses.  Proven track record of meeting or exceeding renewal and retention targets (e.g. Gross Revenue Retention or Net Revenue Retention).  Strong and proven CPQ and analytical skills with experience in renewal forecasting ownership and reporting to leadership.  Experience and track record of building and managing scalable renewal processes, playbooks, and revenue-impacting workflows.  Strong understanding of SaaS metrics such as ARR (Annual Recurring Revenue), GRR (Gross Revenue Retention), NRR (Net Revenue Retention), and churn and expansion revenue.  Understanding of the customer lifecycle (onboarding → adoption → renewal → expansion).  Demonstrated professional proficiency in both verbal and written English to effectively communicate with global customers, internal teams, and stakeholders across various channels (email, chat, video, phone).  Excellent negotiation and cross-functional executive communication skills.  Experience leading and mentoring a team responsible for renewals or account retention with ability to coach teams on negotiation, renewal strategy, and pipeline management.  Ability to analyze customer usage data and identify churn risks.  Experience with automation or AI-enabled tools to optimize processes.  Ability to work a hybrid schedule with two-three days per week onsite in our Mexico City office.  Flexibility to support U.S. operations, including working on select Mexico public holidays based on business and operational needs Strategic Impact of the Role  The Renewal Manager:  Institutionalizes renewal rigor  Eliminates forecast volatility  Creates executive-level renewal predictability  Enables CSM scale by removing administrative burden  Protects revenue integrity through governance oversight  Benefits and Compensation: Compensation for this position is $715,000–$1,325,000 MXN annually ($59,583-$110,417 monthly), depending on experience. We also offer a comprehensive benefits package designed to support your health, well-being, and work-life balance. Benefit options include: Health Insurance Dental Insurance Vision Insurance Life Insurance Meal Allowance Monthly Internet & Electricity Stipend Mental Health Support Resources And more!