Media Success Associate (12M FT)

About us:   How did Web Summit become, in the words of Forbes, “the best tech conference on the planet”? Meaningful connections. Our tech events are unmissable because we make it easier for the right people to meet and connect. Everyone at Web Summit works towards this goal.   And we’re just getting started.    We’re always looking to build on the impact we have already made at Web Summit. In the coming years we’ll take Web Summit to new markets, promoting global connectivity, highlighting important issues and connecting global leaders – all while making a positive impact on the environment and communities we encounter.   To build a better company, we have to better ourselves. We do that by finding the most ambitious people to work with us.  Benefits and perks:  Subsidised healthcare, dental, employee assistance programme (EAP) and more. Employer pension contribution up to 6% for Irish-based employees A dedicated in-house L&D department, with access to workshops, online learning and resources to help you excel in your career development. Company MacBook, generous annual leave and flexible working arrangements. Our very own Tramway Team, which drives community and morale-boosting events for employees to participate in. Annual company get-togethers, charity days, and monthly wellbeing talks. Wellness subsidy issued to all employees of €1000 per year At Web Summit, we embrace diversity and inclusion. We want talent from all walks of life to help us on our journey to digitise the conference sector. Hiring decisions are made purely on experience, skills and the needs of the business. country: IE all locations: [Dublin Lisbon] commitment: Fixed term contract department: location: Dublin team: Key Attendee Success What you’ll achieve at Web Summit:: You’ll act as an internal point of contact, improving processes and workflows that result in an excellent event experience for our media attendees You’ll ensure media attendees have a great customer and event experience You will manage all logistics and scheduling for media attendees attending our events You’ll run and fulfil any media-related activities at our events You’ll liaise with other teams and ensure clear communication channels exist You’ll foster relationships with some of the most highly regarded media organisations Who you are:: You’re a natural collaborator who excels as part of a team working towards stellar customer experiences You’re a natural people person and have keen attention to detail You’re exceptionally organised, with strong administrative skills You can solve problems, and have the ability to think on your feet You can keep your cool in any situation, while remaining confident, positive and professional You deal with confidential matters in a professional manner, while respecting and upholding professional integrity at all times You're a quick learner and can grasp the intricacies of complex relationships easily Skills and abilities we’re looking for:: 3+ years of experience in a relationship/account management or customer service role  Excellent customer service skills and an eye for detail Exceptional planning, scheduling and communication skills Strong administrative skills and an ability to meet deadlines Proficient in Google Workspace, particularly Google Sheets Self-motivated multitasker with an ability to work on your own initiative to accomplish tasks Ability to adapt to changing needs and take up new tasks proactively Ease and comfort in talking to any audience, including Editors-In-Chief, broadcasters, media outlets from different countries, etc. Knowledge of media industry in any capacity is preferential Event management experience is preferential