Quality Assurance Nurse

What’s Interesting About This Role  The Quality Assurance Nurse works in partnership with, and under the direction of, the Risk and Quality Management Director and the Administrative Manager of Centralized Follow-Up (CFU). This role supports key Risk & Quality Management (RQM) functions within Clinical Services and patient follow-up.    The Quality Assurance Nurse is responsible for identifying documentation issues through accurate medical record auditing and providing actionable recommendations to improve clinical compliance. This position plays a critical role in promoting patient safety and ensuring the delivery of high-quality care.  The Quality Assurance Nurse must be able to work both autonomously and collaboratively with leadership and clinical teams, including the Chief Medical Officer, Clinical Director of Family Planning, Health Center Managers, Clinicians, and Registered Nurses across the affiliate.    Position Details  Location: Remote or Hybrid  Hybrid options: With the service areas of NC, SC, or VA only (dependent on available facility space)  Remote options: Within the service areas of NC, SC, VA, WV, OH, or PA.  Schedule: Full-Time, Monday–Friday, 9:00 AM–5:00 PM (40 hours/week)  Work Distribution:  75% chart audits and audit-related tasks  25% patient follow-up responsibilities  Compensation Transparency  PPSAT is committed to equitable and transparent pay practices. This position is aligned within our established pay structure, with an annual salary range of $69,000–$89,000. Starting salary will be determined based on relevant experience and internal equity.  country: US all locations: [All Locations (WV, VA, SC, & NC)) Ohio Pennsylvania] commitment: Full-Time department: location: All Locations (WV, VA, SC, & NC)) team: Compliance Who You Are : You believe reproductive health care is essential to every person’s overall health, well-being, and quality of life  Experienced working with multiple state regulatory requirements  Comfortable collaborating with staff at all levels of an organization  Results-oriented with the ability to work independently  Enjoy structured, detail-oriented, and repetitive work  Highly organized with strong attention to detail  Excellent time management and prioritization skills  Able to work both autonomously and collaboratively  What You’ll Do : The Quality Assurance Nurse performs a wide range of duties, including but not limited to:  Conduct chart audits for patient encounters using affiliate-specific guidelines and clinical knowledge to ensure accurate and compliant medical record documentation  Develop or revise audit tools in collaboration with relevant staff, as needed  Identify opportunities to improve documentation quality and clinical compliance  Contribute to communication and training plans to address identified deficiencies  Serve as a quality assurance and compliance resource during training initiatives, as requested  Maintain regular communication with appropriate staff regarding audit findings and trends  Support Contact Center Patient Access Representatives by addressing patient questions, performing initial assessments, and providing education and support as appropriate  Respond to patient inquiries related to healthcare services, including reproductive health care, STI services, birth control, primary care, gender-affirming hormone therapy (GAHT), and medication and surgical abortion, while maintaining strict confidentiality  Triage laboratory results for all providers, prioritizing urgent notifications  Initiate care pathways based on PPSAT Medical Standards & Guidelines (MS&Gs) and CFU RN Standing Orders  Communicate results and next steps to Clinicians, Health Care Assistants, Clinical Director of Family Planning, and Health Center Managers as appropriate  Support systems for task management, follow-up, and interdepartmental coordination  Contribute to a positive work environment through collaboration, initiative, and problem-solving  Adhere to affiliate policies, procedures, meeting requirements, and training expectations  Perform other duties as assigned  What You’ll Bring to the Role: Bachelor’s degree in nursing from an accredited institution  Current Registered Nurse license in one of the service area states (SC, NC, VA, WV, OH, or PA) or a compact member state  Minimum of 4 years of experience as a Registered Nurse  At least 2 years of high-volume Electronic Health Record auditing experience in a healthcare setting  Familiarity with industry-standard auditing practices  Strong ability to interpret written guidelines related to compliance  Exceptional attention to detail and accuracy  Strong organizational and time management skills  Preferred: Experience with EPIC  Preferred: Experience in reproductive healthcare  Preferred: Experience in lab/test management  What We Offer: As a full-time PPSAT employee, you will receive a comprehensive benefits package, including:  Medical, dental, and vision insurance  Health Reimbursement Account (HRA)  403(b) retirement plan with employer match  Generous paid time off and holiday pay  Employee Assistance Program (EAP)