Client Success Partner (Agile ATS)

This Is the Place to Be: Connecting Futures Now! https://dhigroupinc.com/home/default.aspx is the parent company of career marketplaces, http://www.dice.com/ and http://www.clearancejobs.com/. We connect candidates with career advice, resources and ultimately a dream job. At DHI, we’ve built a workplace where great people do meaningful work. This is the place to be, and we want you here with us. You Belong Here: Join a mission-driven company that puts its people first. We’re a collaborative, supportive team that lives by our “One Team” value – working together and winning together. Voted as a certified Great Place to Work®, our team members feel their opinions count and are cared for by DHI. 92% of employees say DHI is a Great Place to Work – 35% higher than the average U.S. company.  We’ve built a culture grounded in collaboration, growth, and giving back through volunteering and employee resource groups. Come be part of something worth showing up for! About the Team  You will be joining a newly formed team focused on AgileATS customer success. This is a small but highly knowledgeable group being built to elevate how AgileATS delivers value to our customers and supports their hiring goals. You will work closely with AgileATS Account Executives, the broader Account Management team, and Client Success Partners to create a consistent, impactful customer experience.  About the Role  As an AgileATS Client Success Partner, you will help customers successfully implement, adopt, and use the AgileATS platform. Your focus is on helping customers get value from the product so they can achieve their hiring goals.  You will serve as the primary point of contact for customers throughout implementation and ongoing usage. You will guide customers in configuring the platform to meet their needs, ensure they are using it effectively, and help them build processes that support long-term success.  You will also serve as a resource to internal teams by sharing knowledge and best practices that improve overall customer success.  What You’ll Focus On  Support customers from implementation through ongoing usage of AgileATS   Improve product adoption and consistent usage   Identify and resolve gaps in how customers are using the platform   Help customers understand and achieve value from AgileATS   Support customer retention and renewal readiness through a positive and effective experience    Key Responsibilities  Implementation & Configuration  Serve as the primary point of contact during implementation   Guide customers through setup and early use of the platform   Assist with configuring workflows, fields, and features based on customer needs   Partner with internal teams responsible for system setup and data migration   Ensure customers are prepared to successfully use the platform at launch   Customer Adoption & Usage  Monitor how customers are using the platform and identify trends   Regularly review usage data to assess customer success   Recognize when usage is low or inconsistent and take action   Identify gaps in knowledge, process, or adoption and address them   Develop simple, practical plans to improve adoption   Customer Enablement & Training  Deliver onboarding and ongoing training tailored to customer needs   Provide clear, easy-to-understand guidance on platform functionality   Share best practices for using AgileATS within recruiting workflows   Adjust training approaches based on customer experience level   Consultative Guidance  Take a thoughtful, consultative approach to customer engagement   Identify when challenges are related to process, not just platform usage   Offer practical recommendations to improve recruiting workflows and outcomes   Help customers align their processes with how AgileATS is designed to be used   Value, Reporting & Business Reviews  Gather and analyze customer data to measure product usage and outcomes   Prepare insights and materials for regular business reviews and presentations   Demonstrate the value of AgileATS through clear, data-driven storytelling   Help customers connect platform usage to meaningful hiring results   Customer Health, Retention & Growth  Stay aware of customer engagement and overall experience   Identify risks early and take steps to address them   Maintain regular communication focused on progress and improvement   Support renewal readiness by ensuring customers are realizing value   Partner with Account Managers to support renewals and growth opportunities  Use customer data, business reviews, and ongoing conversations to identify opportunities for additional products or services   Share recommendations with internal partners and contribute to customer-facing conversations that align solutions to client needs   Support & Problem Solving  Provide ongoing support and help resolve issues   Assist with system setup, configuration, and improvements   Partner with internal teams to address technical challenges   Support customers during transitions such as updates or integrations   Internal Enablement & Knowledge Sharing  Serve as a subject matter resource for AgileATS within the Client Success team   Share insights, best practices, and common challenges with peers   Support the ongoing development of internal playbooks and enablement materials   Deliver training or guidance sessions for Client Success Partners and other internal teams as needed    What Success Looks Like  Smooth and effective customer onboarding and implementation experience   Customers actively and consistently using AgileATS   Clear, data-backed evidence that customers are getting value from the platform   Strong customer satisfaction and engagement   High customer retention and successful renewals   Identification of opportunities to expand customer value through additional solutions    What You Bring  Required Skills & Experience  Experience working within or supporting recruiting workflows, hiring processes, or talent acquisition operations   Ability to understand how an Applicant Tracking System supports the recruiting lifecycle and apply that knowledge in a customer-facing setting   Ability to take a consultative approach, identifying root causes of challenges and offering practical, process-oriented solutions   Comfort working with data to analyze usage, identify trends, and communicate insights clearly   Ability to translate complex systems or workflows into simple, actionable guidance   Strong communication skills, with the ability to build trust with a range of stakeholders   Strong organization and time management skills, with the ability to manage multiple priorities   Ability to work independently and collaboratively within a team environment   Interest in helping customers improve their processes and achieve meaningful outcomes    Preferred   Hands-on experience using an Applicant Tracking System (ATS) such as AgileATS   Experience in a customer success, onboarding, implementation, or training role   Experience using CRM or customer success platforms (such as Salesforce or ChurnZero)   Experience creating or delivering training, documentation, or internal enablement resources   Familiarity with data analysis or reporting to demonstrate product value and outcomes   Remote (US only) pay range: Base salary/pay plus commissions at 100% of plan targets. Offer will depend on location and level of job-related knowledge, skills, abilities and experience.$70,000—$100,000 USD Benefits Healthy living - medical, dental, vision, FSA, HSA, disability, life, wellness & fitness programs Future living - 401(k) match, performance bonuses, education assistance, learning & development Enjoy living - generous paid time off, parental leave, flexible summer hours, social & giving events How to apply?  You can apply below. You'll just need to provide your resume and answer a few questions—it'll only take you a few minutes! All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Offices: (All - internally); United States (Field);