Customer Service Representative (Accounting, Banking or Healthcare Experience)- Onsite

country: US all locations: [Rockville, MD] commitment: Full Time department: Client Opportunities location: Rockville, MD team: Call Center / Customer Service Openings Responsibilities:: Serve as the primary point of contact for customer inquiries via phone, email, and/or chat Assist customers with account questions, billing inquiries, payments, and service-related issues Provide accurate information regarding financial records, invoices, insurance claims, or banking services Process transactions, updates, and account changes with a high level of accuracy Resolve customer concerns in a timely and professional manner, escalating complex issues when needed Maintain detailed and accurate records of customer interactions in CRM or internal systems Ensure compliance with company policies and industry regulations (e.g., HIPAA, financial compliance standards) Collaborate with internal departments such as accounting, billing, or operations to resolve issues Identify opportunities to improve customer experience and internal processes