Technical Support

We’re looking for a fluent English speaker with a technical background and strong communication skills to join our technical support team in a full-time role. Knowledge of the bitcoin mining industry is welcomed, as well as prior experience with customer support or hands on bitcoin mining operations. As a Technical Support Specialist, you will be the critical link between our clients and all other company departments. We require you to work within the ICT time zone. ✨ WHAT AWAITS YOU HERE?  - The primary focus of the position will be on Braiins OS https://braiins.com/os-firmware (Linux-based bitcoin mining firmware) and Braiins Manager https://braiins.com/manager (cloud-based solution for monitoring and controlling bitcoin mining operations). - You will work in cmd.exe, use Ubuntu and Linux command line, navigate API setups and remotely connect to our clients’ networks. - You will contribute to both public and private knowledgebases to ensure effective knowledge sharing.  - You will help clients to install, configure it and troubleshoot any issues regarding our products (both technical and non-technical) while educating them on our products and their features - You will be in day-to-day contact with numerous significant players in the bitcoin mining industry addressing their Braiins-related needs. - You will engage in continuous knowledge sharing with product and development teams, relaying customer feedback, and contributing  to service improvements. - Willingness to travel to data centers to onboard and support clients on-site is a plus. 💻 REQUIRED TECHNICAL SKILLS The Technical Support Specialist uses these skills on a daily basis. While immediate proficiency is not required, familiarity with the following concepts is essential for success in this role.  - Understanding of operating systems, particularly Linux-based systems as Braiins OS is based on Linux. - Comprehensive knowledge of mining equipment, including inner workings of ASIC miners, their architecture and performance. - Capability of identifying problems with hardware, network connectivity, firmware compatibility, and software configurations. - Understanding of networking concepts, including IP addressing, subnetting, DHCP, and DNS. - Familiarity with remote access protocols such as SSH (Secure Shell)  for troubleshooting and performing administrative tasks on remote mining devices. 🔎 GENERAL REQUIREMENTS - Perfect English proficiency, excellent communication skills, and the ability to work within UTC+7 time zones. - Ability to communicate effectively in writing and through client calls on a daily basis. - A strong technical background with an experience in bitcoin mining and a desire to learn technical aspects of Braiins products.  - Ability to learn quickly, proactively, and independently from teammates, product managers, developers, and other internal resources available to you. - Willingness to work during weekends and outside traditional working hours is a plus. 🏖 WHAT WE OFFER: - Full-time position with flexible working hours and possibility to work remotely. - Both possibilities to work as an Employee or Freelance. - Work on long-term projects with our highly skilled and reputable team. - Career growth opportunities inside the company based on your talent and performance. - Make a difference helping us to change the landscape of bitcoin mining.