Support Engineer (Remote)

WHY MINTLIFY? We're on a mission to empower builders. - Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch. - Small team, huge impact: We recently passed 50 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory. - Culture of slope over y-intercept https://mattrickard.com/hire-slope-not-intercept: We value learning velocity, grit, and unapologetically unique personalities. We grew in value faster than headcount and we’re looking to align the two quickly. WHAT YOU'LL WORK ON HERE - Getting hands-on with real customer problems - Respond to product and technical questions through our support platform (Plain) - Debug issues by inspecting customer setups, including GitHub repositories, MDX files, and internal deployment tools (Retool) - Resolve the majority of support inquiries independently, escalating only when necessary - Collaborate with our support lead to evolve processes and ensure consistency - Help improve internal support tooling and workflows as we scale WHAT YOU BRING TO THE TABLE - Experience in technical support at a software or developer tools company (or strong adjacent experience) - Experience navigating remote work environments - Comfortable navigating Git, GitHub, Retool, MDX/Markdown, and IDEs - Ability to read and understand code, troubleshoot bugs, and identify root causes - Strong written communication skills with a friendly, professional tone - Comfort using AI agents and improving training data for them - Bonus Points: Familiarity with OpenAPI specs, past experience supporting APIs or documentation tools, background working in fast-paced startups *Please note that given that this is a remote position, some of the below benefits may or may not apply based on where you are located geographically. COMPANY BENEFITS: - Competitive compensation and equity - 20 days paid time off every year - 401k or RRSP - $420/mo. wellness stipend - 100% coverage for Health, dental, vision - Free Ubers to and from work - Free lunch and dinners - Annual team offsite (previously went to Alaska, Hawaii)