Manager, Customer Success

PlayOn is looking for a Manager, Customer Success to help us continue serve our client schools in a superb fashion. Customer Success is critical to our long-term growth. We are looking for someone who will help us develop and lead the Customer Success Managers. This role will be overseeing a team responsible for adoption, advocacy, retention, and education. In this role, you’ll be responsible for building and nurturing the team that develops long-lasting relationships with clients. You’ll get to work with an extremely passionate and supportive team and will cross-functionally work closely with our Sales, Marketing, Support, and Product teams. If you’re interested in venturing outside the norm and are ready to join a rapidly growing company with a proven business model, we’d love to learn more about you. PlayOn is where high school sports come to life. Through GoFan, NFHS Network, and MaxPreps, we give every fan a front-row seat to the moments that matter most: the buzzer-beaters, the comeback wins, the senior nights, the rivalries that define a town.   We built our technology for the people who live and breathe high school athletics — the parents who never miss a game, the alumni still cheering from across the country, the communities that show up week after week. From buying tickets to watching a live stream to reliving the highlights, we make it simple to stay close to the sports and the athletes you love most. Backed by KKR, we build the technology that powers high school athletics from the inside out: Schools trust us to handle ticketing, streaming, fundraising, concessions, merchandise, and more so the people running programs can stay focused on the athletes and fans we all serve together. We're a growth-stage company on a mission to make high school sports more accessible, more memorable, and more connected than ever before. When being there means everything, we make sure you never miss a moment.   Why You'll Love Working at PlayOn   Product, potential, and people. We’re a leader in the high school event space, constantly evolving our product to meet the needs of administrators. We focus on solving real challenges, learning quickly, and creating impactful solutions.    This is a growth-stage company, meaning your contributions have real impact. You’ll have opportunities to grow your skills, tackle meaningful problems, and make a difference in the lives of schools and the students and fans they serve.    Our culture is built on accountability, collaboration, growth, and fairness. We don’t just show up—we show up for each other. Everyone wears the same jersey, and we play hard, make the extra pass, and cheer one another on. Losses teach us, challenges motivate us, and persistence drives us forward. We value integrity over shortcuts, choosing to do what’s right even when it’s hard. Together, we strive to be better every day—because we know that’s how we win as a team.      The Benefits We Offer    Multiple medical insurance plans to choose from  Dental, vision life and disability insurance  Employee Emergency Fund   Company equity (stock options)  Open PTO policy   401K plan with company match  Hybrid/flexible work environment    Note: Must be a full-time employee to participate in the company’s employee health benefit plan. Part-time employees and interns are not eligible to participate.     country: US all locations: [Alpharetta, GA] commitment: Full-Time department: School Experience location: Alpharetta, GA team: Customer Success In this role, you can expect to: Help the team prepare long-term and short-term goals and client objectives Develop engagement strategy to build trust and long-term relationships with clients Function as the customer advocate and provide internal feedback on how we can better serve our schools Track accounts to identify churn risk and work actively to eliminate that risk with CSM’s Analyze data to identify potential clients’ needs, interests, or concerns Review account activity reports to identify opportunities to increase subscribers and retain existing clients Present reports on account progress, quotas, and goals to senior leadership and stakeholders Build, develop, and inspire a team of high-performing Customer Success Managers by creating scalable, data driven processes that drive team and company goals To thrive in this role, you have: 3+ years’ experience in a customer success, account management or similar role 2+ years’ experience managing or mentoring staff Excellent analytical and time-management skills Domain knowledge in the K-12 and/or ticketing industries preferred Ideally combined background of post-sale support and sales experience You have a track record of delivering value to a client Strong empathy for customers AND passion for revenue and growth Deep understanding of value drivers in recurring revenue business models Enthusiastic and creative leader with the ability to inspire others Excellent communication and presentation skills Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)Experience with analytical tools and Customer Success related applications (Salesforce, ChurnZero, Pendo, etc.)