Sales Associate, Part-Time

Sales Associates are responsible for achieving daily sales goals while providing exceptional customer service. Sales Associates assist our guests with gifts and purchases at the Met Opera Shop, online, or via our special order service. They are thoughtful, engaging, knowledgeable and energetic.  In addition, to superior selling and exceptional customer service skills, the Associate is an ambassador for the Metropolitan Opera and as such, creates a lasting and memorable impression of the opera house.    The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws. country: US all locations: [Lincoln Center - New York, NY] commitment: Part-Time department: location: Lincoln Center - New York, NY team: Marketing/Merchandising Primary Responsibilities: Ability to sell across a variety of product categories  Understand and execute on up-selling and cross-selling  Ability to cultivate high-end customers and patrons, creating sales and membership opportunities  Provide excellent, engaging and thoughtful customer service  Maintain a thorough knowledge of Met Shop products and promotions   Stay informed of merchandise campaigns, promotions and store activities   Actively work to maintain visual displays including accurate signs, price tags, and collections  Restock and replenish the selling floor  Keep the selling area, registers and stock area clean and well maintained  Ring on the register, report and handle all required transactions, issue receipts and pack merchandise in the proper manner  Stay current with Met Opera productions  Adhere to all policies and programs contained in the Employee Handbook  Stay informed of store standards, practices and routines and work accordingly  Answer phones courteously and promptly  As assigned assist in the training of new sales associates  Communicate effectively with customers and co-workers  Must fulfill scheduled obligations or find a replacement in a timely manner (subject to the approval of the store manager)   Perform other retail associate duties as directed including but not limited to:  Assisting with product or purchasing related administrative tasks on an as-needed basis in the merchandising office  Data entry on an as-needed basis   Receiving merchandise   Prepare orders for shipment  Performing cycle counts   Other activities needed to operate the store and web business  Skills and Qualifications: Excellent selling skills  Strong math skills – with a knowledge of retail math desired  A love of the opera and a strong knowledge of opera composers, performers, works and recordings  Friendly, outgoing, professional personality  Prior experience in retail (music, luxury preferred)  Excellent customer service skills  Excellent communication skills  Excellent written skills  Physical Demands: Selling floor work environment.  Ability to work flexible hours.  Ability to lift up to 50 lbs.